Privacy Policy

Scope

University Van Lines (“University Van Lines,” “we,” “us,” or “our”) provides moving, storage, packing, logistics, and related services. This Privacy Policy applies to information collected through universityvanlines.com, our estimate and contact forms, LinkedIn Lead Gen Forms, and direct communications with us.

Information we collect

We collect information you choose to provide, which may include:

• Name, email address, phone number, company name, and preferred method of contact.
• Move or storage details, including origin and destination information, dates, timing, service needs, notes, and inventory details you provide.
• Business and project details submitted through a commercial moving or storage inquiry.
• Information contained in emails, calls, texts, reviews, or other communications with us.

When you submit a LinkedIn Lead Gen Form, LinkedIn may provide the contact and professional information associated with the fields in that form. We use that information to respond to the inquiry and discuss the moving, storage, or logistics services requested.

Information collected automatically

Like many websites, we and our service providers may collect limited technical information when you use the site, such as IP address, browser type, device information, pages viewed, referring URL, and approximate location. We use Google Analytics to understand site traffic and improve our website and marketing. Your browser settings may allow you to limit or block certain cookies.

How we use information

We use personal information to:

• Respond to requests, prepare estimates, schedule services, and communicate about a move, storage project, or other service inquiry.
• Operate, secure, troubleshoot, and improve our services, website, customer experience, and marketing efforts.
• Maintain business records, prevent fraud, protect our rights, and comply with legal obligations.
• Contact you about the specific request you submitted, including by phone or email. We will not enroll you in automated marketing calls or texts unless you separately provide any consent required by law.

How we share information

We may share information with employees and service providers that help us run our business and serve customers, including website hosting, analytics, lead-management, customer-relationship, scheduling, payment, communications, and technology providers. These parties may use information only as needed to provide services to us or as otherwise permitted by law.

We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect the safety and rights of University Van Lines, our customers, or others, or in connection with a business transaction involving our company.

We do not sell or rent personal information for money. We do not use information submitted through a LinkedIn Lead Gen Form for an unrelated purpose.

Marketing choices

You may ask us to stop non-essential marketing emails or texts by using the unsubscribe instructions in the message or by contacting us. Even after opting out of marketing, we may still contact you about an active estimate, move, storage account, service request, payment, or other transactional matter.

Retention and security

We keep information for as long as reasonably needed for the purposes described in this policy, including to provide services, maintain records, resolve disputes, and meet legal, tax, insurance, and compliance obligations. We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your requests

Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information. To make a request, contact us using the information below. We may need to verify your identity and may retain or decline to delete information when permitted or required by law.

Children’s privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website.

Third-party services and links

Our website may link to third-party websites or use third-party services, including LinkedIn, Google, SmartMoving, payment providers, or other platforms. Their privacy practices are governed by their own policies, not this Privacy Policy.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above. Continued use of our website after a revised policy is posted is subject to the revised policy.